At Kazzyboo, our goal is to ensure you love your purchase. All of our products are custom-made to order. Please read our policy below regarding returns, refunds, and your rights under the Australian Consumer Law.

Change of Mind & Sizing

Because each item is custom-printed and made specifically for your order, we do not accept returns, exchanges, or refunds for change of mind or incorrect sizing. We kindly ask that you review your order details and sizing charts carefully before completing your purchase.

Faulty, Damaged, or Incorrect Items

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law (ACL).  

You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.  

If your item arrives damaged, defective, or is completely incorrect:

1. Please contact us via our Contact Page as soon as possible after receiving your order.
2. Provide your order number, a brief description of the issue, and clear photos of the item.

Once we assess the issue, we will happily provide a replacement or a full refund back to your original payment method, at no additional cost to you.

Refund Processing

Approved refunds will be processed immediately back to your original payment method. Please note that processing times may vary depending on your bank or financial institution.

Contact Us

If you have any questions or need assistance with your order, please reach out to us through our Contact Page, and our team will be happy to help.