Last Updated: June 2026

Business Details: Kazzyboo (Operating in Sydney, NSW, Australia)

Contact: karen@kazzyboo.com.au

Welcome to Kazzyboo (kazzyboo.com.au). These Terms and Conditions govern your use of our website and the purchase of any products from our online store. By accessing our site or placing an order, you agree to be bound by these terms.

1. Agreement and Eligibility

• By using this website, you confirm that you are at least 18 years of age or are accessing the site under the supervision of a parent or guardian.
• We reserve the right to update, change, or replace any part of these Terms and Conditions at any time. It is your responsibility to check this page periodically for changes.

2. Australian Consumer Law (ACL) Guarantees

Our products come with guarantees that cannot be excluded under the Australian Consumer Law.

• You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.
• You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
• Nothing in these Terms and Conditions purports to modify, restrict, or exclude any consumer guarantees or legal rights provided under the Competition and Consumer Act 2010 (Cth).

3. Orders and Contract Formation

• Order Acceptance: When you place an order, it represents an offer to purchase. A legally binding contract is only formed once we process your payment and send you an email confirmation stating that your order has been accepted or dispatched.
• Order Cancellation: We reserve the right to cancel or refuse any order (e.g., due to stock unavailability, pricing errors, or suspected fraudulent activity). If we cancel an order after payment has been processed, we will issue a full refund immediately.

4. Pricing and Payments

• Currency and GST: All prices displayed on our website are in Australian Dollars (AUD) and are inclusive of Goods and Services Tax (GST) unless stated otherwise.
• Price Changes: We reserve the right to change prices at any time without notice. However, changes will not affect orders that have already been accepted.
• Payment Security: Payments are processed securely via encrypted, PCI-compliant third-party gateways. We do not store or see your credit card details.

5. Shipping, Delivery, and Custom Production

• Print-on-Demand / Custom Items: Because our items (such as custom apparel, mugs, and home decor) are printed or customized to order, production times may vary. Estimated production and shipping timeframes provided on our website are guides only.
• Delivery Risks: While we use trusted delivery partners, we are committed to ensuring your items arrive safely. If an item is lost or significantly delayed, please contact us so we can investigate.
• Incorrect Address: It is your responsibility to ensure your shipping address is accurate at checkout. We are not liable for items delivered to an incorrect address provided by the customer. If an item is returned to us due to an incorrect address, reshipping fees may apply.

6. Returns and Refunds (Change of Mind vs. Faults)

• Faulty or Damaged Items: If an item arrives damaged, faulty, or incorrectly printed, please contact us at karen@kazzyboo.com.au as soon as possible with your order number and photos of the issue. We will arrange a replacement or full refund in accordance with your rights under the ACL.
• Change of Mind: Because our products are custom-made to order, we do not offer refunds or exchanges for simple change of mind or incorrect size selection once production has commenced. Please consult our sizing guides carefully before placing your order.

7. Product Representations

• We take reasonable care to ensure that all details, descriptions, and prices of products appearing on the website are correct. However, because our items are custom-made to order, slight variations in color, sizing, or print placement may occur.

8. Intellectual Property

• All content on this website, including but not limited to text, graphics, logos, custom clothing designs, product descriptions, images, and website layout, is the intellectual property of Kazzyboo or our content suppliers and is protected by Australian and international copyright laws. You may not copy, reproduce, or distribute our content without explicit written permission.

9. Limitation of Liability

• To the extent permitted by law, including the Australian Consumer Law, our liability for a breach of any consumer guarantee is limited to the replacement of the goods or the cost of having the goods replaced.

10. Governing Law

• These Terms and Conditions are governed by and construed in accordance with the laws of New South Wales, Australia, and you irrevocably submit to the exclusive jurisdiction of the courts in that State.